Your trust is our priority. Find out exactly how topk10 collects, uses, and protects your personal data — transparently and responsibly.
Topk10 uses multiple layers of protection to ensure that Malaysian members' personal data remains safe and secure at all times.
Every connection to the topk10 platform is protected by SSL 256-bit encryption — the same technology used by Malaysia's leading banks. Data transmitted between your device and our servers cannot be read by any third party.
Topk10 has never and will never sell, rent or disclose your personal information to any third party for marketing purposes. Your data belongs to you — we use it solely for platform operational purposes.
You have full rights to access, correct, or request deletion of your personal data. Simply contact the topk10 support team via live chat and we will process your request within the stipulated timeframe.
Topk10 members' personal data is stored in encrypted server infrastructure with restricted access. Only designated staff are authorised to access member data, and every access is logged for security audit purposes.
The topk10 Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take legal compliance seriously to protect your rights as a member and user of the platform.
Should any material changes be made to this Privacy Policy, you will be notified via a platform notification or your registered email. We believe in full transparency — you have the right to know how your data is handled.
Summary: topk10 respects your privacy. We collect only the data necessary for platform operations, protect it with industry-standard encryption, and never sell it to any third party. This document explains in detail what we collect, why, and how it is used.
This Privacy Policy explains how topk10 ("we", "the platform") collects, processes, stores, and protects your personal information ("personal data") when you use the topk10 platform, including the website, mobile app, and all related services.
We understand that privacy matters deeply to you, especially when it involves financial and personal information. That is why topk10 has built a robust and transparent data protection system — so you can use our platform with complete peace of mind.
This Privacy Policy is to be read together with Terms and Conditions topk10 and both of these documents form the entire agreement between you and our platform. By registering for or using topk10 services, you agree to the terms set out in this Privacy Policy.
Topk10 collects personal data through several means — directly from you during registration and platform use, and automatically through technologies employed in the operation of the platform.
| Data Type | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Identity verification (KYC), account security |
| Contact Information | Phone number, email address | Communications, two-factor authentication, notifications |
| Financial Information | Bank account number, bank name, digital wallet | Deposit and withdrawal processing |
| Verification Documents | MyKad copy, utility bills, bank statements | KYC compliance and fraud prevention |
| Account Information | Username, password (encrypted), language preference | Account management and personalisation |
When you use the topk10 platform, our systems automatically record certain technical information required for smooth and secure platform operation:
Topk10 only uses your personal data for legitimate and necessary purposes. The following are the primary purposes for which data is used:
Your data plays an important role in keeping the topk10 platform safe for all members. This includes detecting and investigating suspicious activity, preventing money laundering, identifying unauthorised access attempts, and ensuring the integrity of all financial transactions on the platform.
Topk10 analyses usage data in aggregate form (without identifying individuals) to understand usage patterns, improve platform design, optimise technical performance and develop better new features for the Malaysian member experience.
With your consent, topk10 sends promotional information, bonus offers, and platform updates via email or app notifications. You may opt out of marketing communications at any time by updating your notification preferences in your account settings.
Data Minimisation Principle: topk10 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what is required to operate the platform.
Topk10 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, in certain limited situations, we may share your data with the following parties:
Topk10 works with third-party service providers that assist in operating our platform, including payment processors, IT infrastructure providers, identity verification service providers and gaming software suppliers. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
Topk10 will disclose personal data to authorities, law enforcement agencies or regulatory bodies when required to do so by Malaysian law, court order or legitimate regulatory compliance requirements. In such cases, we will notify you where permitted by law.
In the event of a merger, acquisition, or transfer of topk10's business assets, members' personal data may be transferred as part of those business assets. You will be notified in advance and a new Privacy Policy will be issued should there be any change in how your data is handled.
Topk10 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.
Access to members' personal data within topk10 is restricted to staff who require it to perform their duties only. All access is logged and audited, and our staff are bound by strict confidentiality agreements.
Topk10 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the topk10 platform. For more information on managing cookies, refer to the documentation for your browser.
As a topk10 member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you may request that we correct it promptly.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer if required.
You may request that we restrict how we process your data in certain situations.
To exercise any of the above rights, please contact the topk10 support team via live chat or email. We will process your request within 14 working days. In certain cases, we may need to verify your identity before processing the request.
Topk10 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law and regulatory obligations.
When data is no longer needed and there is no legal obligation to retain it, topk10 will securely delete or anonymise that data.
The topk10 platform is strictly for individuals aged 18 years and above. We do not intentionally collect personal data from minors. Should we discover that personal data of a person under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.
If you believe a minor has registered on the topk10 platform, please contact us immediately so we can take the appropriate action.
Topk10 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or platform improvements. Any changes will be posted on this page with a new "Last updated" date.
For material changes — that is, changes that significantly affect how we process your data — we will send you a notification via your registered email or an in-platform notice at least 14 days before the changes take effect. Continued use of the topk10 platform after the effective date constitutes acceptance of the updated terms.
If you have any questions, concerns or complaints regarding this Privacy Policy or how topk10 handles your personal data, our team is ready to assist through the following channels:
We are committed to responding to all privacy-related inquiries within 5 working days. If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Department of Personal Data Protection.